Grievances
We are committed to providing a positive experience and an efficient service to our customers. We treat any concerns very seriously. Should any party wish to raise a concern, complaint or grievance, they are encouraged to get in touch with the Grievance Resolution Team using the following level of escalation.
Level 1
Customers may first email the Grievance Officer. On receipt of any complaint, the Grievance Officer will assess the grievance or complaint and take necessary steps and actions to resolve it in a timely manner.
Email: grievance@vertelo.in
Level 2
If the customer is not satisfied with the resolution arrived upon, or there is no action taken by the by the Grievance Officer (Level 1) within seven days of the complaint being lodged or grievance being submitted, the customer may escalate the complaint/grievance to the Principal Grievance Officer by letter or by email.
Email: Principalgrievanceofficer@vertelo.in
Mailing address: Principal Grievance Officer, Vertelo, A Wing, 402, 4th Floor, Innov8, Times Square Building, Andheri Kurla Road, Marol, Mumbai – 400059, Maharashtra, India
Level 3
If the customer is still not satisfied with the resolution arrived upon, or there is no action taken by the Principal Grievance Officer (Level 2) within seven days of the complaint being lodged or grievance being submitted, the customer may escalate the complaint/grievance to the Chief Grievance Officer by letter or by email.
Email: Chiefgrievanceofficer@vertelo.in
Mailing address: Chief Grievance Officer, Vertelo, A Wing, 402, 4th Floor, Innov8, Times Square Building, Andheri Kurla Road, Marol, Mumbai – 400059, Maharashtra, India